Lettings Administrator

Lettings Administrator 

📍 Hybrid Working | Temporary Contract until September | £18.21 p/h + £2.74 holiday p/h | 35 Hours Per Week

We are currently recruiting for 3 Lettings Officers to join a busy and fast-paced housing team following a recent restructure and increased workload across the service.

This role has been created to support a significant backlog of properties ready to let, so we are looking for candidates who can hit the ground running and confidently manage a busy workload from day one.

This is an excellent opportunity for candidates with previous lettings or housing experience who are confident delivering excellent customer service and working independently within a high-volume environment.

Key Responsibilities

• Managing the end-to-end lettings process

• Contacting residents regarding property offers and required documentation

• Supporting tenancy sign-ups and property viewings

• Issuing keys and coordinating move-ins

• Setting up tenants, offers, and tenancies on NEC systems

• Liaising with Lettings Coordinators and internal housing teams

• Maintaining accurate records and updating housing systems

• Delivering excellent customer service to residents and stakeholders

• Managing workload effectively and prioritising tasks independently

Requirements

• Previous experience within lettings, housing, allocations, or tenancy services

• Working knowledge of NEC Housing systems is essential

• Strong administrative and organisational skills

• Excellent communication and customer service abilities

• Ability to work independently and manage a busy workload

• Driving licence and vehicle preferred but not essential 

Additional Information

• Temporary contract until September

• Initial 2-week training period office-based 

• Hybrid working thereafter: 2 days office / 3 days home working

This role would suit candidates from a housing association, local authority, or social housing background with experience in lettings, tenancy administration, allocations, voids, or housing coordination.